77xo Privacy Policy — How We Handle Your Personal Data

01 Data We Collect

When you interact with the 77xo platform — whether by registering an account, making a deposit, placing a wager, contacting support, or simply browsing the website — we may collect certain categories of personal data. The specific data collected depends on the nature of your interaction with the platform. We describe each category below.

Registration and Identity Data

When you create a 77xo account, we collect the personal information you provide in the registration form, which typically includes your full name, date of birth, residential address, mobile number, and email address. This information is required to create your account, verify your identity in accordance with our Know Your Customer (KYC) obligations, and communicate with you about your account.

Identity Verification (KYC) Documents

To comply with anti-money laundering obligations and our responsible gaming commitments, we may request and retain copies of government-issued identity documents (such as your National ID card or passport), proof of address documents, and proof of payment method ownership (for example, a screenshot of your bKash or Nagad account showing your registered mobile number). These documents are stored securely and used solely for verification purposes.

Financial Transaction Data

We collect records of all financial transactions conducted through the 77xo platform, including deposit amounts, withdrawal requests, payment methods used, transaction timestamps, and transaction reference numbers. This data is retained for financial reconciliation, fraud prevention, and regulatory compliance purposes. We do not store complete payment card numbers on our servers; card transactions are processed via PCI-DSS compliant payment processors.

Gaming Activity Data

We maintain detailed records of your gaming and betting activity on the 77xo platform, including the games played, bet amounts, game outcomes, session durations, and win/loss records. This data serves multiple purposes: it powers the responsible gaming monitoring systems that help us identify problem gambling patterns, it enables us to resolve game disputes using server-side logs, and it informs personalised game recommendations.

Technical and Device Data

When you access the 77xo platform, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session duration. This data is used for platform security, fraud detection, and improving the technical performance and user experience of the platform.

02 How We Use Your Data

77xo uses the personal data we collect strictly for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the original reason for collection without first obtaining your explicit consent. The primary purposes for which we process your personal data are as follows:

• Account Management: Creating, maintaining, and managing your player account, including processing login authentication, account settings changes, and communication of account-related notices.
• Transaction Processing: Processing deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and bank transfers; reconciling transaction records; and resolving payment disputes.
• Identity Verification: Conducting KYC checks to verify your age (18+ requirement), identity, and source of funds as required by our responsible gaming and anti-money laundering obligations.
• Responsible Gaming: Monitoring gaming behaviour patterns to identify signs of problem gambling, enforcing self-exclusion requests, applying deposit limits, and contacting players identified as potentially at risk.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, bonus abuse, multi-accounting, and other prohibited conduct as defined in the Terms & Conditions.
• Customer Support: Responding to your enquiries, resolving account issues, processing complaints, and maintaining a record of support interactions for quality assurance purposes.
• Platform Improvement: Analysing aggregated and anonymised usage data to identify areas for technical improvement, optimise game lobby presentation, and enhance the overall player experience.
• Marketing Communications: Sending you promotional offers, bonus notifications, and seasonal campaign communications (such as BPL season offers or Eid promotions) via your registered email or mobile number, subject to your communication preferences. You may opt out of marketing communications at any time by contacting support.
• Legal Compliance: Complying with applicable legal obligations, responding to valid requests from law enforcement or regulatory authorities, and maintaining records required for financial audit purposes.

03 Data Sharing & Third Parties

77xo does not sell, rent, or otherwise commercially transfer your personal data to third parties. We may, however, share your data with carefully selected third-party partners and service providers where necessary to deliver the 77xo service to you, subject to strict contractual confidentiality and data security obligations. Categories of third parties with whom we may share data include:

Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction data with licensed payment processors and mobile financial service providers, including but not limited to bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks such as BRAC Bank, City Bank, and Dutch-Bangla Bank. These providers process your payment data under their own privacy policies and security frameworks, which we encourage you to review.

Game Content Providers

The games available in the 77xo lobby are supplied by third-party game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised game session data (such as bet amounts and game round outcomes) for the purposes of game integrity monitoring and RNG certification. They do not receive your personally identifiable information such as your name, address, or payment details.

Identity Verification Services

To conduct KYC checks efficiently, we may use third-party identity verification service providers who process the documents you submit in connection with KYC. These providers are bound by strict data processing agreements and are not permitted to use your KYC documents for any purpose other than completing the verification requested by 77xo.

Legal and Regulatory Authorities

77xo will disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities when required to do so by a valid legal order, court order, or applicable law. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and will, where permitted by law, notify you of such disclosure.

04 Cookies & Tracking Technologies

The 77xo website uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not carry viruses or install malicious software. The following categories of cookies are used on the 77xo platform:

Strictly Necessary Cookies

These cookies are essential for the basic operation of the 77xo platform. They enable core functions such as maintaining your login session, remembering your language and currency preferences, and ensuring that the security features of the platform function correctly. Without these cookies, the platform cannot operate properly. These cookies cannot be disabled.

Performance and Analytics Cookies

These cookies collect aggregated, anonymised information about how visitors use the 77xo platform — for example, which pages receive the most traffic, how long users spend on each page, and which error messages are most frequently encountered. This data helps us improve the platform's performance and user experience. No personally identifiable information is collected via performance cookies.

Functionality Cookies

Functionality cookies allow the platform to remember choices you have made — such as your preferred game lobby layout, notification preferences, or responsible gaming limit settings — so that you do not need to reconfigure these preferences each time you visit. The information collected by these cookies may be anonymised and cannot track your activity on other websites.

Security Cookies

Security cookies are used to authenticate users, prevent fraudulent use of login credentials, and protect both players and the platform from unauthorised access and account takeover attacks. These cookies are strictly necessary and cannot be disabled without impairing platform security.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the 77xo platform or prevent some features from working as intended. For instructions on managing cookies in your specific browser, please refer to your browser's official help documentation.

05 Data Security Measures

77xo takes the security of your personal data seriously and has implemented a layered set of technical, organisational, and procedural measures designed to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure.

• Transport Layer Encryption: All data transmitted between your device and the 77xo servers is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption. The padlock symbol visible in your browser address bar confirms that your connection is encrypted.
• Password Security: Player passwords are stored in hashed form using a strong cryptographic hashing algorithm. 77xo staff cannot view your password in plain text, and we will never ask you to share your password with us via any channel.
• Access Controls: Access to systems containing personal data is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data security training.
• Infrastructure Security: The 77xo platform is hosted on secured server infrastructure with firewall protection, intrusion detection systems, and regular vulnerability scanning. Server access is restricted to authorised technical personnel only.
• Fraud Monitoring: Automated fraud detection systems monitor account activity in real time for unusual patterns such as multiple failed login attempts, suspicious transaction sequences, and account access from unrecognised IP addresses or devices.
• Data Minimisation: We do not retain personal data for longer than necessary for the purpose for which it was collected. Specific retention periods are described in the Data Retention section below.

06 Your Data Rights

As a 77xo player, you hold a number of rights in respect of the personal data we hold about you. We are committed to honouring these rights promptly and without undue friction. To exercise any of the rights described below, please contact our support team via live chat on the platform or by email at [email protected].

Please note that certain rights are subject to limitations where our legal obligations require us to retain or continue processing specific data. For example, financial transaction records and KYC documentation may be required to be retained for a defined minimum period under applicable financial regulations, even following an account closure request. In all cases, we will be transparent about any limitations that apply to a specific data rights request.

07 Data Retention

77xo retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the retention period for a given data category has elapsed and there is no ongoing legal basis for retention, the data is securely deleted or irreversibly anonymised. The following retention periods apply as a general guide:

Where a player has requested account closure in connection with a self-exclusion under our Responsible Gaming Policy, we retain sufficient data to prevent re-registration during the exclusion period and to honour any winnings owed to the player. This retention is in the player's direct interest and is consistent with our responsible gaming obligations.

08 Policy Updates & Contact

77xo reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via their registered email address or via a prominent notice on the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how 77xo is protecting your personal information. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 77xo holds about you, please contact our support team through one of the following channels. Note that email addresses and phone numbers are displayed as plain text only and are not clickable links.

• Live Chat: Available 24/7 directly on the 77xo platform — the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

We will acknowledge all privacy-related enquiries within 48 hours and aim to resolve them fully within 14 calendar days. For complex data subject access requests or erasure requests, we may require up to 30 days and will notify you if an extension is necessary. All privacy requests must be submitted from the contact details associated with your registered 77xo account so that we can verify your identity before processing the request.